Shipping information

We have a standard protocol for when orders can be expected to arrive and when they will be considered lost and eligible for re-shipment.

For US based customers orders usually arrive within one week from shipping confirmation (you will receieve an shipping confirmation email - make sure you whitelist michael@indycals.net). But they can take up to three weeks to arrive. If your order does not arrive after three weeks, contact us to arrange for re-shipment. International customers can usually expect their order within 1-3 weeks. We will consider international orders lost if they do not arrive within 6 weeks.

If there is any problem with your order, please contact us directly. While you have the right to file a PayPal or credit card claim in the instance of any problems, filing such claims ties our hands in how we can respond to it. Give us the chance to work it out with you - you will still retain the right to file a claim if things aren't worked out to your satisfaction.

Our standard shipping costs FOR DECALS**** are as follows:

United States: $1.50
Canada: $2.50 USD
All other countries: $3.75 USD

We ship our decals in a number 10 business envelope via United States Postal Service (airmail for international). Tracking is not available on these and there should be no VAT on international orders.

If you live outside the United States, do NOT use a package forwarding service - we will cancel your order (we can spot them very easily). They have a 100% failure rate because they do not deliver 'letters' which is how our decals ship. If by chance you place an order using such a service and we do not catch it, you will not receive a refund.

For orders over $75 we offer additional shipping options.

Resin Parts and Kits orders:

Orders of resin parts or resin parts and decals will have calculated shipping based on weight of the parts and packaging.

US customers will have the option of first class parcel or Priority Mail. Orders that exceed $100 or 1lb in weight will ship only by priority mail.

International parts orders will ship via USPS First Class package rates and will be automatically calculated.

If you are ordering parts from our Shapeways 3d printing store, those orders are not processed by Indycals and are separate purchases from anything purchased through our website.